Face ID not working on iPhone X, Xs Max, Xs or iPhone XR?

face id not working on iphone

Except for a few (insignificant) tantrums, Face ID has been pretty loyal to me. And to be honest, I have completely accepted it for the better. Unfortunately, my career with facial recognition technology fell prey to jaundiced eyes. And suddenly Faced ID stopped working on my iPhone X, which stopped the chaotic browsing time. Literally!

But again, I found my way out and was able to fix Face ID issues on iPhone. I guess I’m not alone to have encountered this hurdle. So, I thought it made sense to share some of the workable tricks that can be helpful in solving the Face ID problem.

Check it out if you’re looking for a way to fix this on your iPhone X series or just-released iPad Pro 2018! .

Face ID not working on iPhone X, Xs Max, Xs, XR or iPad Pro 2018: Tips to fix the problem

Make sure:

  • You need to make sure that the TrueDepth camera is not covered with a case or screen protector. Also, make sure there is no debris or dirt covering the camera.
  • Make sure your eyes, nose, and mouth are fully visible to the TrueDepth camera.
  • Face ID is designed to work with many sunglasses. However, if you wear sunglasses that block certain types of light, then you need to remove it.
  • Make sure to keep your iPhone in portrait orientation when using portrait mode. On iPad Pro 2018, Face ID works in both portrait and landscape orientation.
  • Keep your device at arm’s length or closer (10-20 inches) from your face.
  • When you are outside in the sunlight, make sure to reposition your iPhone so that the sun is not directly behind you.

After you have reviewed the points (mentioned above), try the following solutions. Start with the first one and move on to the next trick only when you don’t click.

Solution n. # 1: Turn Face ID On / Off

The first solution I would recommend you try is to turn Face ID OFF / ON and give your device a fresh start.

Just open the Settings app on your iPhone X → Face ID and password → Enter your iPhone password.

  • In the Use ID FOR section, turn off the switch next to each option.
  • If you use Face ID with third-party apps, tap Other apps → and then turn off the switch next to each app.
  • Now, turn off your device. Then head to Settings → Face ID & Passcode and then toggle the switch next to each option. Also, tap Other apps and then turn on the switch for each app.
  • Now, try using Face ID again. It should work now. If not, go to the next solution.

Solution # 2: Reset Face ID

The other solution I would tell you to try is to reset Face ID. It will remove all existing mathematical representations of your face, and you will have to set it up again. From what I can tell about this hack is that it is very reliable and has fixed the problem for many users. Hence, there is no harm in giving it a try too.

  • Launch the Settings app → Face ID & Passcode → Reset Face ID.
  • Now, set up facial recognition again. Once everything is ready, start using it as usual. There shouldn’t be any hiccups now.

Solution 3: reset all settings

I know you don’t want to see this unwanted solution pictured in most troubleshooting guides. Truth be told, I don’t appreciate it either.

  • However, when the going gets tough or various problems seem to turn into a headache, I don’t hesitate to give it a try. And many times, I have not been disappointed.
  • As it will remove all existing settings, including Wi-Fi passwords and website login details, make sure you are fully prepared.
  • Open Settings → General → Reset → Tap Reset all settings → Enter iPhone password → Confirm.

Once you have successfully configured your device in factory settings, enable Face ID and try using it as usual. I guess you’ve finally crossed the line of fire, right?

Solution # 4: Update your iPhone to the latest version of iOS
Now is the time to update the software. Needless to mention, he has become the biggest problem solver as of late. In addition, Apple continues to refine the iOS, improving performance and eliminating the bugs that keep popping up from time to time. Therefore, it deserves a chance as well.

Open Settings app → General → Software update → Download and install the latest version of iOS as usual.

After the update, the problem should go away. If so, ENJOY!

What if nothing works?

I’m sure the above solutions would solve the Face ID problem on your iPhone X. But if they haven’t fixed the problem; Contact help for Apple .


Having experienced the problem on a few occasions; I can say that you finally solved the problem by following the above tricks. However, I cannot rule out the possibility of something unexpected. Fortunately, Apple Support is always ready to help and get rid of the problem as soon as possible. Therefore, there should not be any dead ends!

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